Listen, we know that rules stinks. However, we do have certain boundaries in place to protect you as the customer and us as a business. Please read below for our store policies, and know that not all policies will be listed here, so the management / ownership will have final say. We thank you so very much for your understanding.

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1) Room Rentals:

The Emerald Chandelier would love to host your special event! When you rent a room, we are including great value & privacy for the price of the room rental. We are happy to be accommodating, however we will not change the layout of the room or remove our retail products or seasonal decorations from the room for your event. 

Room Rentals are non-refundable, so should something come up, we will allow you to rebook for another date as long as long as we are notified 72 hours in advance. For special circumstances it will be case by case. 

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2) Returns: 

All of our retail and food stuffs are non-refundable. If there is an issue with your purchase, please contact us and we will make it right. 

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3) Outside Food & Drink: 

The Emerald Chandelier will not allow outside food and drink to be brought in. If you are having an event here, we have an in house baker who will be happy to make you a fantastic cake! Please contact us for pricing and options.